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Prepaid Mastercard® Gift Card (Physical Card)

ALLGO MASTERCARD GIFT CARD

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The Ultimate Gift Card

The Allgo Mastercard Gift Card is the use-anywhere gift card that gives you the ultimate freedom of where to spend. Instore. Online and even Abroad.

REGISTER CARD

GET CARD BALANCE

SEE CARD SPEND

VIDEO OVERVIEW
ALLGO MASTERCARD PHYSICAL CARD

Allgo Mastercard Overview

Allgo Mastercard Overview

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HOW IT WORKS
ALLGO MASTERCARD PHYSICAL CARD

The Allgo Mastercard gift card is designed for ease of use anywhere you want to spend it - instore, online or even abroad. Just follow the main instructions below and remember to keep your card secure like cash.

Step 1
Receive your card

There are 2 ways to receive your Allgo Mastercard Physical Gift Card-

  1. Directly from your company at your business location

  2. By post from Allgo to your home address

If you receive your card directly from your company, your card is already active and ready to spend instore. If you receive your card by post from Allgo, you will need to activate it on portal.allgogioftcard.com using the instructions included with your card.

Step 2
Spend instore

To spend instore, swipe your card along the payment terminal card reader and sign for your purchase. No Chip & PIN required.

Step 3
Spend online

First, you need to register your card for 3D Secure on portal.allgogioftcard.com. Then you can spend your card on any ecommerce website using the 16-digit card number, the Valid Thru date, and the 3-digit security code.

Tip
Card Balance & Transactions

Sign up for an account on portal.allgogiftcard.com and register your physical gift card to check your card balance and view your card transaction history.

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REGISTER CARD

GET CARD BALANCE

SEE CARD SPEND

FREQUENTLY ASKED QUESTIONS
ALLGO MASTERCARD PHYSICAL CARD

  • How do I register my card to my Allgo Mastercard account?
    Firstly, sign-up for an Allgo Mastercard Account (or login if you already have an account) on portal.allgogiftcard.com To sign-up, you will need to enter your name, your personal email, date of birth, and create a password. A verification email will be sent to your email address – click the link to verify your account. Once your account is verified, login and click the Register New Card button. Enter your card details to register your card. You can then see your transaction history, merge cards, block and order replacement cards. You can register as many cards you as you like to your account.
  • Why should I open an Allgo Mastercard account?
    Registering an Allgo Mastercard Gift Card on portal.allgogiftcard.com allows cardholders to- Make the card balance look-up private (ie requiring login) See transaction history for all their registered cards Enroll cards for 3D Secure (for using online) Suspend and unsuspend cards (eg if lost or stolen) Order replacement cards (subject to charges) Merge card balances if they have more than one card in their account (subject to charges)
  • Why am I seeing an error when signing up/logging into my Allgo account?
    ‘Errors have occurred, see below: An error occurred when registering this account’ If this error is appearing , there is already account with the email address you are using. Please attempt to log in with the email and click ‘Forgot my password’.
  • Do I need to activate my card before it can be used?
    Normally, no you don't. We only provide the Allgo Mastercard Gift Card to business clients. For security, we send out the cards to our clients un-activated. Once they confirm delivery, we will then activate all cards together, so when you receive your card it should be fully activated and ready to spend without any further action on your part. Some clients order cards to be posted individually to employees' home addresses. In this case, we will email you an Activation Code in advance. To unlock your card when you receive it, you will need to register on portal.allgogiftcard.comand use the code to unlock your card - full instructions will be included with your card. For security, and to be able to spend your card online, we strongly recommend that you register your card onlineas soon as you receive it. This will allow you to review your transactions and block your card if your card is lost or stolen.
  • What is my activation code?
    If you received your card in the post, your company should advise you of your unique activation key. This could be either you employee number, a pin they created, or your company email address/mobile number. If you provided your address via an order portal, you will need your unique 5-digit code which has been emailed to you by Allgo before you ordered your card.
  • How Do I Enable Two-Factor Authentication?
    Once you have successfully created an account Two-Factor Authentication for email will automatically be set up. To enable Two-Factor Authentication for mobile you will need to: 1. Log into your account 2. Click on the Settings Cog in the top right hand corner of the screen 3. Select “Two Step Verification” and click “add your phone number” 4. Enter your phone number and click “Send Verification Code” 5. On the next screen, enter the code which was just sent to your phone and click “Verify Phone Number” You are now able to receive Two-Factor Authentication codes by text
  • How do I check the balance on my card?
    If you card is not already registered to your Allgo Mastercard account, you can quickly check your balance on portal.allgogiftcard.com. Click the “Check Balance" button and enter your card number and 3-digit security code to get your current balance. If your card is already registered to your account, you will need to login into your account on portal.allgogiftcard.com to get your balance. If you don't already have an account, then please click on the link “Have a card but don't have an account? Sign Up” link.
  • How do I see the transactions on my card?
    To see your card transaction history, you need to register your card online. This will allow you to review your transactions and also will allow you to register your card for 3D Secure online payments.
  • How do I spend my card in a store?
    To use the card instore in any country, simply swipe along the reader and sign for your goods. You can use your Allgo Mastercard Gift Card as many times as you like until the expiry date printed on the front of the card or up to the amount available on the card. As the card is used, the amount of each purchase is automatically deducted from the card’s available balance.
  • Do I need a PIN for my card?
    No, the Allgo Mastercard is not a Chip & PIN card, therefore no PIN number should ever be needed. The card has a magstripe at the back and this is used to “swipe” the card at the retailer checkout to pay for purchases. If the Card Machine does request a PIN, you should try to enter 0000 or the last four digits of the card - this will work in about 98% of these cases. If this doesn't work, you can ask the shop assistant to bypass the PIN request, but this may not be possible to do - so you may need to pay by an alternative means. In some cases, if you try and enter a PIN into the Card Machine, the system may automatically block your card. In this case you will need to contact us to unblock your card.
  • How do I use my card online?
    To use your Allgo Mastercard Gift Card online, you need to register your card to your Allgo Mastercard Account, and add your mobile number to turn on 3D Secure online payments. To do this - Register an account on portal.allgogiftcard.com (or log in if you already have an account) Register your card to your account by clicking the Register New Card" button and entering the card details Once the card is registered, click the 3D Secure button and enter your mobile number to begin using your card securely online. You will be sent an initial security code to verify your mobile number. Sometimes these texts can take a while to come through from 'EMLConnect'. Please be sure to check any junk/spam folder in your SMS inbox, restart your device and try again in 1 hour. It's also possible that your network provider is flagging the messages as spam and blocking you from receiving them, or the storage on your phone is full which prevents new messages. You can then spend your Allgo Mastercard Gift Card on any ecommerce website using the 16-digit card number, the Valid Thru date, and the 3-digit security code.
  • Can I merge cards together?
    Yes! All the cards you would like to merge need to first be registered to your Allgo Mastercard account (see separate FAQ to open an account and register your cards) To merge the balance of 2 or more cards- Login to your account at portal.allgogiftcard.com Click 'Merge' in the top right hand side of the page. You will then need to select your 'Destination Card' and the card(s) that you wish to transfer funds from. Click on 'Calculate Fee' On the next page you will see your final balance minus the merging fee Click on 'Merge' to complete the transfer Please Note: there is a €20 charge to merge cards up to 6 cards at the same time, and €5 per card after that. The merge cards charges will be deducted from your merged card balance.
  • Can I top up my card?
    No, the Allgo Mastercard Gift Card can only be loaded once.
  • Can I withdraw cash at an ATM with my card?
    No, you cannot withdraw cash at an ATM with your Allgo Mastercard Gift Card, as this would invalidate the terms of the Small Benefit Scheme.
  • Can I use the Allgo Mastercard Gift Card with PayPal?
    No, you cannot use your PayPal account with your Allgo Mastercard Gift Card, as this counts as a money transfer which invalidates the terms of the Small Benefit Scheme.
  • Can I use the card with Google Pay or Apple Pay?
    No. Allgo Mastercard physical gift cards cannot be used on mobile wallets to tap (yet). Only our Digital+ gift cards can currently be added to Google Pay and Apple Pay for tap payments. You can add your physical gift card to the Google Pay app, but you will be restricted to one-off Google Pay transactions and online payments. Physical cards cannot be added to Apple Pay in this way.
  • Can I use my card with the Revolut App or Revolut Card?
    No, you cannot top up your Revolut account with your Allgo Mastercard Gift Card, as this would invalidate the terms of the Small Benefit Scheme.
  • Can I use my card to transfer funds to credit card or a bank account?
    No, you cannot transfer funds from your Allgo Mastercard Gift Card to a credit card account or to a bank account, as this would invalidate the terms of the Small Benefit Scheme.
  • Is there an expiry date on my card?
    Yes, the expiry date is printed on the front of the card under “Valid Thru”. Allgo Mastercard Gift Cards are valid for 5 years.
  • What charges apply to my card?
    Spending Card in the Eurozone: no charge Spending Card in a Foreign Currency: 2.75% foreign exchange charge Monthly Card Charge: There is no monthly charge for the first 12 months after card load. After 12 months, a €3 monthly fee will be deducted from any unused card balance. Replacement Card Charge: €20 per card Merge Card Charge: €20 to merge up to 6 cards at the same time
  • Why is there a €3 per month charge on my card?
    There is no charge to use the Allgo Mastercard Gift Card for the first 12 months after the card is loaded. After 12 months, there is a €3 charge per month on any unused balance. This charge pays for the cost of providing and maintaining the card. These costs include bank charges, payment processing fees, card funds safeguarding, anti-fraud measures, regulation & compliance, technology platform costs, customer service for cardholders, and company salaries and overheads. The fee charged is competitive with other similar cards, and unlike some other gift cards, we do not charge any commission to retailers when the card is used. The vast majority of Allgo Mastercard Gift Cards are spent within 12 months and incur no card fees. A low, single digit percentage of all card values has the fee deducted. The fees are displayed on the back of each Allgo Mastercard Gift Card, on the card wallet that each card is presented in, on our websites, and on all our marketing material. More about the Allgo Mastercard Gift Card The Allgo Mastercard Gift Card is a universal gift card that can be spent anywhere that accepts Mastercard - instore, online or even abroad. It is provided by Allgo Rewards, a 100% Irish company employing 15 people in Dublin. We sell the card exclusively to businesses, and not to consumers. The vast majority of cardholders receive their Allgo Mastercard Gift Card from their employer as a tax-free reward on the Small Benefit Scheme, saving both the employee and the employer up to €657 in Benefit-In-Kind taxes per card. The card comes with a minimum 5 years Valid Thru date, and the card funds are completely safeguarded and regulated by the Central Bank of Ireland. Unlike a retailer gift card, if Allgo ceases to trade, the card can still be used as normal.
  • Are there any spending limits on using my card?
    For security, there is a limit of 10 transactions per day that you can use your card for.
  • Are there any retailers that don’t accept the card?
    The only retailers that we are aware of that don’t accept the Allgo Mastercard Gift Card are- - Three Ireland Stores - Vodafone Ireland Stores - Circle K - Applegreen Eir Retail Stores have told us they do accept the Allgo Mastercard, so if you would like to buy mobile phone services with your gift card, please visit your nearest eir Retail Store. Likewise, many Maxol Petrol Stations will accept the Allgo Mastercard for payment of fuel and products. Please check with your local Maxol Station. Powercity process instore payments as online payment – you must have 3D Secure enabled to facilitate this. Additionally, there are a number of transaction types which are blocked on the cards, this includes - Charity donations Gambling transactions Re-occurring payments - some popular online retailers that use these payment types for orders include: Lookfantastic.com, Cult Beauty, MyProtein, Zavvi
  • What if my instore purchase is greater than the balance on my card?
    In this case, you should ask the checkout assistant for a “split tender”, which will then allow you to pay x amount from your Allgo Mastercard Gift Card, and the remainder using another payment source eg cash, debit or credit card.
  • What if my online purchase is greater than the balance on my card?
    Unfortunately, unlike instore purchases, you cannot get a “split tender” for online transactions (a split tender is where you to pay x amount from your Allgo Mastercard Gift Card, and the remainder using another payment source eg debit or credit card). So, for online transactions, you need to make sure there are sufficient balance on your card for the full purchase price.
  • Can I make donations to charity using my Allgo Mastercard?
    There are a number of transaction types which are blocked on the Allgo Mastercard, including charitable donations. These blocked transactions are listed below: Charity donations are blocked as there is a risk that charities can be a front for money laundering or terrorist activity Gambling transactions are blocked as the is a gift card to buy a product with, not gamble. Re-occurring payments are blocked as they cannot use it to pay their Netflix subscription, mobile phone bill as the charges could continue to be attempted once funds have been spent.
  • What if the Merchant does not have swipe and sign functionality?
    While most larger stores will have swipe and sign functionality, some smaller retailer will not. In this case most merchants should be able to issue a payment link via SMS, email, WhatsApp or any other messaging platform. This link will lead to a secure payment gateway where you will be able to make payment using the card details, same as if you were making an online purchase. An example of this is SumUp: Mobile Credit Card Machines, below is information for the merchant, if they are unfamiliar with the process. "The Payment Links feature allows you to get paid by sharing payment links with your customers via SMS, email, WhatsApp or any other messaging platform. There are no costs associated with this feature, however, a 1.69% flat fee will be charged per transaction. To generate a Payment Link from your Dashboard, kindly follow the steps provided below: 1. Log in to the Dashboard at sumup.me. 2. Select ‘Payment Links’ from the left-hand menu. 3. Under the ‘Create new link’ section, enter the amount and the description then click on ‘Create link’. 4. You can now click on ‘View’ to open the link generated or ‘Copy’ to copy it to your clipboard and share it with your customer. Once the transaction is completed, the status of the payment will automatically change to ‘Paid’. To amend the status of your Payment Links, simply scroll down to the ‘Links’ section of the page. Please note that you can only create links from the ‘Payment Links’ section of your Dashboard. To create a QR code or share it directly via email, SMS or any other messaging platforms, please use the SumUp App."
  • Why is my card declined and my payment not going through?
    In most cases, payments are declined because your card does not have enough left in your balance. For online payments, 3D Secure must be enabled for your card via your Allgo account. Please also ensure you are entering all card details correct – the Cardholder name is your own name. The following types of transactions are not allowed on the Allgo Mastercard: Money transfer or withdrawal e.g. PayPal, Credit Union, Revolut, ATM withdrawal Subscription or recurring payments e.g. Netflix, Spotify Some merchants may have their payment system classified as a recurring payment, even if the transaction is a once-off. Loveholidays.ie, Cult Beauty, Lookfantastic.com and Myprotein are common examples of online merchants who classify their payments as ‘recurring’ and will therefore fail. Gambling Charitable donations and payments
  • Can refunds be sent back to the card?
    Refunds are processed on Allgo Mastercards as with any other Mastercard. It is the merchant’s responsibility to manage your refund, which usually appears back on your card within 5-10 business days. In some cases, if the refund is the same amount as the original transaction with the merchant, the original transaction will simply disappear, and your balance will have been adjusted accordingly.
  • Why is there a ‘Balance brought forward’ transaction for my card before it was active?
    "Balance brought forward" is a visual error with the cards which we have been working with our suppliers on since 07/Dec/22. We can confirm that this technical error is underdevelopment with their IT department and it is something which we chase for a resolution on every week during our account management sessions with this supplier. We appreciate that this error can be confusing for cardholders as the transaction displayed as "balance brought forward", appears on the system to be dated back from before the card was loaded and activated. We can confirm that no funds have been deducted from your card before it was activated and the balance at the top of your page is accurate. Through our own investigation of these cases we can correlate the sum displayed as "balance brought forward" with a pending transaction on the card. In these cases, the cardholder has initiated a transaction which has not completely settled on the merchant's side. Once these merchant claims this transaction, the "balance brought forward" error is displayed with the full transaction details as a standard transaction. In the case that a transaction is not completed on the merchant's side, the "balance brought forward" query is removed and the balance is reinstated. We would like to apologise for this error and we understand the frustrations which can arise in these cases. If you, or a cardholder from your order, experience this issue and you would like the full details of the pending transaction, you can contact our customer support team on help@allgo.ie and they will provide the details of the transaction in question.
  • Is the Allgo Mastercard Physical Card Environmentally Friendly?
    Yes, the physical gift card is made out of recycled PVC and degradable material (79% recycled + 21% degradable). Once used up, the card can be recycled through general household recycling.
  • How does Online Only work?
    You receive an email with your Allgo Mastercard card numbers, which you can then use on any ecommerce site worldwide. To avoid any security issues, we recommend that you register the card on allgogiftcard.com and enable 3D Secure. Registering your card will also allow you to view all your Online Only transactions.
  • Why should I open and Allgo Mastercard Gift Card Account
    Registering an Allgo Mastercard Gift Card on portal.allgogiftcard.com allows cardholders to- Make the card balance look-up private (ie requiring login) See transaction history for all their registered cards Enrol cards for 3D Secure (for using online) Suspend and unsuspend cards (eg if lost or stolen) Order replacement cards (subject to charges) Merge card balances if they have more than one card in their account (subject to charges)
  • How do I register my card to my Allgo Mastercard account?
    Firstly, sign-up for an Allgo Mastercard Account (or login if you already have an account) on portal.allgogiftcard.com To sign-up, you will need to enter your name, your personal email, date of birth, and create a password. A verification email will be sent to your email address – click the link to verify your account. Once your account is verified, login and click the Register New Card button. Enter your card details to register your card. You can then see your transaction history, merge cards, block and order replacement cards. You can register as many cards you as you like to your account.
  • How do I register my card for 3D secure?
    Firstly, sign-up for an Allgo Mastercard Account (or login if you already have an account) on portal.allgogiftcard.com. Once your account is verified, login and click the Register New Card button. Enter your card details to register your card. You can then see your transaction history, merge cards, block and order replacement cards. Enable 3D Secure - Once the card is registered, click the 3D Secure button and enter your mobile number to begin using your card securely online. You will be sent an initial security code to verify your mobile number. Sometimes these texts can take a while to come through from 'EMLConnect'. Please be sure to check any junk/spam folder in your SMS inbox, restart your device and try again in 1 hour. It's also possible that your network provider is flagging the messages as spam and blocking you from receiving them, or the storage on your phone is full which prevents new messages. Once your card has been successfully registered to your account you can enable it for 3D secure payments within the card options menu.
  • How do I check the balance on my card?
    If you card is not already registered to your Allgo Mastercard account, you can quickly check your balance on portal.allgogiftcard.com. Click the “Check Balance" button and enter your card number and 3-digit security code to get your current balance. If your card is already registered to your account, you will need to login into your account on portal.allgogiftcard.com to get your balance. If you don't already have an account, then please click on the link “Have a card but don't have an account? Sign Up” link.
  • How do I see the transactions on my card?
    To see your card transaction history, you need to register your card online. This will allow you to review your transactions and also will allow you to register your card for 3D Secure online payments.
  • Are there any spending limits on using my card?
    No, there are no limits on the use of Online Only cards. However, some online merchants may require that you register your card for 3D secure prior to using it online.
  • Can I top up my card?
    No, the Allgo Mastercard Gift Card can only be loaded once.
  • Can I merge cards together?
    Yes! You can merge as many Digital Mastercards together as you would like. However, you cannot merge physical and digital cards together. Firstly, all the cards you would like to merge need to first be registered to your Allgo Mastercard account (see separate FAQ to open an account and register your cards) To merge the balance of 2 or more cards- Login to your account at portal.allgogiftcard.com Click 'Merge' in the top right hand side of the page. You will then need to select your 'Destination Card' and the card(s) that you wish to transfer funds from. Click on 'Calculate Fee' On the next page you will see your final balance minus the merging fee Click on 'Merge' to complete the transfer Please Note: there is a €20 charge to merge cards up to 6 cards at the same time, and €5 per card after that. The merge cards charges will be deducted from your merged card balance.
  • Is there an expiry date on my card?
    Yes, the expiry date is displayed along side the rest of your card details which you will be emailed after your Online Only card order is complete. Allgo Mastercard Gift Cards are valid for 5 years.
  • Can I use my card to transfer funds to credit card or a bank account?
    No, you cannot transfer funds from your Allgo Mastercard Gift Card to a credit card account or to a bank account, as this would invalidate the terms of the Small Benefit Scheme.
  • Is there an expiry date on my card?
    Yes, the expiry date is printed on the front of the card under “Valid Thru”. Allgo Mastercard Gift Cards are valid for 5 years.
  • What charges apply to my card?
    Spending Card in the Eurozone: no charge Spending Card in a Foreign Currency: 2.75% foreign exchange charge Monthly Card Charge: There is no monthly charge for the first 12 months after card load. After 12 months, a €3 monthly fee will be deducted from any unused card balance. Replacement Card Charge: €20 per card Merge Card Charge: €20 to merge up to 6 cards at the same time
  • Why is there a €3 per month charge on my card?
    There is no charge to use the Allgo Mastercard Gift Card for the first 12 months after the card is loaded. After 12 months, there is a €3 charge per month on any unused balance. This charge pays for the cost of providing and maintaining the card. These costs include bank charges, payment processing fees, card funds safeguarding, anti-fraud measures, regulation & compliance, technology platform costs, customer service for cardholders, and company salaries and overheads. The fee charged is competitive with other similar cards, and unlike some other gift cards, we do not charge any commission to retailers when the card is used. The vast majority of Allgo Mastercard Gift Cards are spent within 12 months and incur no card fees. A low, single digit percentage of all card values has the fee deducted. The fees are displayed on the back of each Allgo Mastercard Gift Card, on the card wallet that each card is presented in, on our websites, and on all our marketing material. More about the Allgo Mastercard Gift Card The Allgo Mastercard Gift Card is a universal gift card that can be spent anywhere that accepts Mastercard - instore, online or even abroad. It is provided by Allgo Rewards, a 100% Irish company employing 15 people in Dublin. We sell the card exclusively to businesses, and not to consumers. The vast majority of cardholders receive their Allgo Mastercard Gift Card from their employer as a tax-free reward on the Small Benefit Scheme, saving both the employee and the employer up to €657 in Benefit-In-Kind taxes per card. The card comes with a minimum 5 years Valid Thru date, and the card funds are completely safeguarded and regulated by the Central Bank of Ireland. Unlike a retailer gift card, if Allgo ceases to trade, the card can still be used as normal.
  • Why is my card declined and my payment not going through?
    In most cases, payments are declined because your card does not have enough left in your balance. For online payments, 3D Secure must be enabled for your card via your Allgo account. Please also ensure you are entering all card details correct – the Cardholder name is your own name. The following types of transactions are not allowed on the Allgo Mastercard: Money transfer or withdrawal e.g. PayPal, Credit Union, Revolut, ATM withdrawal Subscription or recurring payments e.g. Netflix, Spotify Some merchants may have their payment system classified as a recurring payment, even if the transaction is a once-off. Loveholidays.ie, Cult Beauty, Lookfantastic.com and Myprotein are common examples of online merchants who classify their payments as ‘recurring’ and will therefore fail. Gambling Charitable donations and payments
  • Why am I seeing an error when signing up/logging into my Allgo account?
    ‘Errors have occurred, see below: An error occurred when registering this account’ If this error is appearing , there is already account with the email address you are using. Please attempt to log in with the email and click ‘Forgot my password’.
  • Why is there a ‘Balance brought forward’ transaction for my card before it was active?
    "Balance brought forward" is a visual error with the cards which we have been working with our suppliers on since 07/Dec/22. We can confirm that this technical error is underdevelopment with their IT department and it is something which we chase for a resolution on every week during our account management sessions with this supplier. We appreciate that this error can be confusing for cardholders as the transaction displayed as "balance brought forward", appears on the system to be dated back from before the card was loaded and activated. We can confirm that no funds have been deducted from your card before it was activated and the balance at the top of your page is accurate. Through our own investigation of these cases we can correlate the sum displayed as "balance brought forward" with a pending transaction on the card. In these cases, the cardholder has initiated a transaction which has not completely settled on the merchant's side. Once these merchant claims this transaction, the "balance brought forward" error is displayed with the full transaction details as a standard transaction. In the case that a transaction is not completed on the merchant's side, the "balance brought forward" query is removed and the balance is reinstated. We would like to apologise for this error and we understand the frustrations which can arise in these cases. If you, or a cardholder from your order, experience this issue and you would like the full details of the pending transaction, you can contact our customer support team on help@allgo.ie and they will provide the details of the transaction in question.
  • If my card is lost or stolen, what should I do?
    If lost or stolen, you may lose the funds on your card. You should immediately suspend your card by calling the Lost & Stolen Helpline during business hours on +353 1 513 3656. It is your responsibility to provide the card number needed to suspend the card. If you subsequently find your card, you can unsuspend it in your Allgo Mastercard account or by contacting us. If your card is permanently lost, you can order a replacement card in your Allgo Mastercard account, or by completing the physical card replacement form. A Replacement Card Fee of €20 will be deducted from the remaining balance on your card.
  • How can I order a replacement card?
    To order a replacement card - Login to your account at portal.allgogiftcard.com Click 'Replace Card' in the top right hand side of the page. An email will be sent to Allgo Customer Service, who will process the replacement card and post it to the registered address for the account For security, the replacement card will be posted out un-activated. Once you receive the card, you will need to email activations@allgo.ie to have the card activated. Please Note: there is a €20 replacement card charge, which will be deducted from your replacement card balance. Alternatively if your card is not registered and is permanently lost, stolen or damaged you can order a replacement card by completing the physical card replacement form. It is your responsibility to provide your card number for this process.
  • My old Allgo Mastercard Gift Card no longer works. What can I do?
    If your Allgo Mastercard Gift Card has expired unfortunately a replacement card cannot be issued. If the expiry date printed on the front of your card has not yet passed you can request a replacement card here. Please Note: there is a fee of €20 for Physical Card Replacements,
  • My transaction was cancelled, but my card still got charged?
    If you cancel a transaction, or if a transaction was not completed but your card was still charged, the funds may be in a "Pending" state. A Pending Transaction is one where the merchant (store or website) has processed, but not completed, a payment. The funds are in a “pending state”, meaning they are reserved for the merchant to complete the transaction, and cannot be used for any other transaction. If you have cancelled a pending transaction, then the merchant needs to process the refund. Your refund will normally go back onto your Allgo Mastercard Gift Card within 24 hours. However, it can take 7-10 working days, and in extreme cases up to 30 days. If it has been over 10 days since you requested a refund from the merchant, this could be because they have placed a 30 day hold on the refund. Unfortunately, if this is the case, there is nothing that we can do to remove this hold as it is placed there by the merchant themselves. The only way to release this refund earlier than 30 days is to contact the merchant directly and have them release the hold.
  • Why was my card declined?
    If your card was declined when making a payment, the first thing to do is to check if the card is active. For security, Allgo card orders are delivered unactivated to your company. The person who ordered the cards then needs to email activations@allgo.ie to have the cards activated. So you may need to check with the company or with Allgo Customer Service that your card has been activated. If your card is active, there are several reasons why your card might be declined- Are you trying to put through a purchase that is over the amount on the card? Are you trying to make an online purchase? If so, have you enabled 3D secure on allgogiftcard.com? If you hold a legacy gift card (ie a card issued before June 2020), it will no longer work and you will need to request a free replacement card on allgo.ie/legacycards. Is your card damaged? If their card didn’t work in a shop, does the shop accept Mastercard? If the card was declined in a shop that does accept Mastercard, it can be the case that some shops do not support the cards, as they do not have the required card swipe in their card terminal. Another reason is that the shop assistant may not have knowledge of the card process and assume that they do not accept them, in this case they would have to ask if they can swipe through the card. Are you trying to put through a subscription or recurring payment? Some subscription payments are restricted on this card e.g. Apple or Netflix subscriptions Is your purchase for a “quasi-cash” transaction? These are transactions that are directly convertible to cash, e.g. transfers to deposit accounts, gaming chips, electronic purses etc. The Allgo card is blocked for these types of transactions.
  • What happens if I return an item purchased with my card?
    Every retailer has their own returns policy. Normally, if you return or cancel an order paid for with your Allgo Mastercard Gift Card, the retailer will return the funds back onto your Allgo Mastercard Gift Card. How long the refund takes depends on the retailer. Most retailers have a max of 14 days but there are some with up to 30 days to return the funds. You should contact the retailer to find out how long the refund will take and whether they can speed it up. Allgo has no control over how long retailers take to get refunds back onto cards.
  • How can I dispute a transaction on my card?
    A disputed transaction is one where a customer questions the validity of a transaction, such as - Unauthorised transaction on my Allgo Mastercard Gift Card Excessive Charge Failure by the Merchant to deliver the ordered product Defective goods/products Dissatisfaction with the product or service received Billing Error There are two important steps that you should take- Step 1: You should immediately suspend your card so it cannot be used while the issue is being investigated. To suspend your card- Open an account on portal.allgogiftcard.com (or log in if you already have an account) Register your card to your account if you haven't done so already Select the card and click the Suspend Card button Step 2: You should then contact the merchant directly to report the transaction and request a refund. You should do this by email in order to have a record of your request. Normally, if the merchant is legitimate, they will investigate and process a refund within a week. If the merchant does not respond, or does not offer a refund despite a valid claim within 7 days, then please contact Allgo Customer Service again and we will help you open a Disputed Transaction Case with Mastercard. This process can take 45 days, so it is normally much faster to receive a refund from the merchant directly.
  • What if I receive an error while opening an Allgo Mastercard account online?
    If you previously opened an account for a Perx prepaid Mastercard, you may receive an error stating “An error has occurred while registering this account” when you now try to open an account for Allgo Mastercard Gift Card. This is because both Perx and Allgo Mastercard use the same Mastercard technology platform. If you do receive this error, please click “Forgot your password?” and we will send you a password reset link. Once you have reset your password, you will be able to login to your Allgo Mastercard account and register your Allgo Mastercard Gift Card.
  • If my physical card is damaged, what should I do?
    If your physical card is damaged, you can order a replacement card in your Allgo Mastercard account, or by contacting Allgo Customer Service on +353 1563 4444 or at help@allgogiftcard.com. A Replacement Card Fee of €20 will be deducted from the remaining balance on your card.
Allgo Guide - Allgo Mastercard Gift Card

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ALLGO MASTERCARD GIFT CARD

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