Are there any retailers that don’t accept the card?

The only retailers that we are aware of that don’t accept the Allgo Mastercard Gift Card are- - Three Ireland Stores - Vodafone Ireland Stores - Circle K - Appelgreen Both Carphone Warehouse and eir Retail Stores have told us they do accept the Allgo Mastercard, so if you would like to buy mobile phone services with your gift card, please visit your nearest Carphone Warehouse or eir Retail Store. Likewise, many Maxol Petrol Stations will accept the Allgo Mastercard for payment of fuel and products. Please check with your local Maxol Station.

How do I spend my card in a store?

To use the card instore in any country, simply swipe along the reader and sign for your goods. You can use your Allgo Mastercard Gift Card as many times as you like until the expiry date printed on the front of the card or up to the amount available on the card. As the card is used, the amount of each purchase is automatically deducted from the card’s available balance.

What if my instore purchase is greater than the balance on my card?

In this case, you should ask the checkout assistant for a “split tender”, which will then allow you to pay x amount from your Allgo Mastercard Gift Card, and the remainder using another payment source eg cash, debit or credit card.

Do I need a PIN for my card?

No, the card is NOT a Chip & PIN card. It has magstripe at the back and this is used to “swipe” the card at the retailer checkout to pay for purchases.

In fact if you try and enter a PIN at a retailer store payment terminal, the system may automatically block your card. In his case you will need to contact us to unblock your card.

How do I use my card online?

Firstly, you will need to register your card for secure online payments. Once registerd, you can spend on any ecommerce website using the 16-digit card number, the Valid Thru date, and the 3-digit security code.

If my card is lost or stolen, what should I do?

If lost or stolen, you may lose the money on your card. You should immediately block your card by calling the 24-hour Lost & Stolen Helpline +353 1 683 2376 or you can block online by registering your card here Once you have cancelled the card, you can contact Allgo Customer Service on +353 1563 4444 or at help@allgogiftcard.com, and we can transfer any remaining balance to a new card. A fee of €20 will be deducted from the remaining balance on your card.

What happens if my card gets damaged?

If your card gets damaged (especially the magstripe on the back of the card), you may not be able to use your card to swipe for instore transactions. If that is the case, then you can either- a) Use your card for online transactions, or
b) Use the Lost & Stolen procedure above to cancel the card and order a replacement (subject to the €20 card replacement charge).

What happens if I return an item purchased with my card?

Every retailer has their own returns policy. Normally, if you return or cancel an order paid for with your Allgo Mastercard Gift Card, the retailer will return the funds back onto your Allgo Mastercard Gift Card.

How long the refund takes depends on the retailer. Most retailers have a max of 14 days but there are some with up to 30 days to return the funds. You should contact the retailer to find out how long the refund will take and whether they can speed it up.

Allgo has no control over how long retailers take to get refunds back onto cards.

My transaction was cancelled, but my card still got charged?

If you cancel a transaction, or if a transaction was not completed but your card was still charged, the funds may be in a "pending" state. You will need to contact the retailer to release the pending funds back onto your card. The pending period is set by each retailer individually. Most retailers have a max of 14 days but there are some with up to 30 days to return the funds. You can ask the retailer to push the funds back before the period is over.

Allgo has no control over how long retailers take to get pending funds released back onto cards.

If my card has been used fraudulently, what can I do?

If your card has been used fraudulently, even if you physically still have the card in your possession, you may lose the money on your card. You should immediately block your card by calling the 24-hour Lost & Stolen Helpline +353 1 683 2376 or you can block online by registering your card here

Once you have cancelled the card, you can contact Allgo Customer Service on +353 1563 4444 or at help@allgogiftcard.com, and we can transfer any remaining balance to a new card. A fee of €20 will be deducted from the remaining balance on your card.

Can I use the Allgo Mastercard Gift Card with PayPal?

You can use your Allgo Mastercard Gift Cardto pay online on any website that accepts PayPal. To do this, you first need to add your Allgo Mastercard to your PayPal account by logging into PayPal and clicking “Link a Credit Card” in your PayPal Wallet.

Can I use the Allgo Mastercard Gift Card with Google Pay or Apple Pay?

You can add your Allgo Mastercard Gift Card to the Google Pay or Apple Pay apps, though for now you may be restricted on where you can spend your Allgo Mastercard Gift Card through these apps.

We are currently working on fully integrating the card with Google Pay or Apple Pay (for go live in 2021).

Can I use my card with the Revolut App or Revolut Card?

No, you cannot top up your Revolut account with your Allgo Mastercard Gift Card, as this would invalidate the terms of the Small Benefit Scheme.

Can I use my card to transfer funds to credit card or a bank account?

No, you cannot transfer funds from your Allgo Mastercard Gift Card to a credit card account or to a bank account, as this would invalidate the terms of the Small Benefit Scheme.

How do I check the balance on my card?

You can check your balance online here.

Click the “Quick Balance check” link and enter your card number and 3-digit security code to get your current balance.

If you wish to review your transactions, then you will need to register your card on the same online portal as the balance check. To do this, please click on the link “Have a card but don't have an account? Sign Up” link.

Do I need to activate or register my card before it can be used?

We only provide the Allgo Mastercard Gift Card to business clients. For security, we send out the cards to our clients un-activated. Once they confirm delivery, we will then activate all cards together, so when you receive your card it should be fully activated and ready to spend without any further action on your part.

For security, and to be able to spend your card online, we strongly recommend that you register your card online as soon as you receive it. This will allow you to review your transactions and block your card if your card is lost or stolen.

Can I withdraw cash at an ATM with my card?

No, you cannot withdraw cash at an ATM with your Allgo Mastercard Gift Card, as this would invalidate the terms of the Small Benefit Scheme.

Is there an expiry date on my card?

Yes, the expiry date is printed on the front of the card under “Valid Thru”. Allgo Mastercard Gift Cards are valid for 5 years.

Can I top up my card?

No, the Allgo Mastercard Gift Card can only be loaded once.

What charges apply to my card?

Spending card in the Eurozone: no charge

Spending the card in a foreign currency: 2.75% foreign exchange charge

Monthly charge: There is no monthly charge for the first 12 months after card load. After 12 months, a €3 monthly fee will be deducted from any unused card balance.

Replacement card Charge: €20 per card

How do I see the transactions on my card?

To see your card transaction history, you need to register your card online. This will allow you to review your transactions and also will allow you to register your card for secure online payments.